Frequently Asked Questions
Everything you need to know about buying and selling premium pre-owned cycles.
How do you ensure the quality of pre-owned bikes?
Every bicycle undergoes a rigorous 50-point mechanical inspection by our certified technicians to ensure it meets our high standards for safety and performance.
What is your shipping policy for complete bicycles?
We ship nationwide using specialized bike couriers. Each bike is professionally packed in a heavy-duty box with protective padding to ensure it arrives in perfect condition.
Can I trade in my current bike for a new one?
Yes, we offer a competitive trade-in program. Simply submit your bike's details through our 'Sell Your Bike' portal for a valuation that can be applied as credit toward your next purchase.
Do you offer a warranty on used equipment?
All our pre-owned bikes come with a standard 90-day mechanical warranty, covering any unforeseen defects in the frame or components.
What is your return policy if the bike doesn't fit?
We offer a 14-day return window. If the bike isn't the right fit for you, you can return it for a full refund, provided it remains in the same condition as when it was delivered.
Are assembly tools included with my order?
Most bikes require minimal assembly upon arrival. We include a basic multi-tool and instructions to help you get the handlebars and pedals attached so you can hit the road quickly.